Orders, exchanges and returns

Placing an order

You can submit an order request without registering. Our manager confirms availability, quantity, compatibility and dispatch terms. Clicking the checkout button does not take payment or reserve goods. Payment on delivery and Nova Poshta delivery to a branch or parcel locker are available at the carrier's rates.

Exchanges and returns

For non-faulty goods ordered online, contact us to request an exchange or return within 14 days of receipt. The goods must remain unused: retain their original appearance, all included parts, labels and a receipt or other proof of purchase.

Check compatibility and package contents before fitting. Do not fit an item if you intend to return it as unused. This does not limit your statutory rights for faulty goods or override any exceptions provided by law.

Contact our manager by telephone, Viber or email with your order number and the reason for your request. You do not need an account. Our manager will agree the return method and exact address with you; do not automatically use the store's contact address for returns.

If a return results from our error or a product fault, we cover the transport costs. In other cases, the buyer pays them under the agreed terms and applicable law.

We normally process refunds within 1–3 working days of receiving and checking the goods. Our manager will agree the refund method with you. This description does not restrict any statutory time limits, guarantees or other rights.

Telephone and Viber: 067 432 52 82. Email: mytuningshop@gmail.com.

Contact address: 7 km Khmelnytske Highway, Vinnytsia, 21000, Ukraine. This is our contact address; please agree the returns address with our manager before sending any goods.

Mon–Fri: 10:00–19:00. Sat: 12:00–18:00.

Seller: Balitskyi A.V. Identification number: 3209804596.